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Terms & Conditions

THESE TERMS AND CONDITIONS OUTLINE THE RULES AND REGULATIONS FOR THE USE OF OUR WEBSITE AND SERVICES.


Booking Passenger - Lead Guest

Please thoroughly review these Terms and Conditions of 101 Vacations Travel Agency. The Booking Passenger(s) of this notice will be the only recipient of the booking receipt, invoice and terms, and conditions. It is the sole responsibility of the Booking Passenger(s) to inform all other Passengers traveling together or sharing the room of the contents of these Terms and Conditions. The Booking Passenger(s), by accepting this receipt and making payment to 101 Vacations Travel Agency, acknowledges that they have been advised of, reviewed, and hereby accept these Terms and Conditions and contract for travel related services. The Booking Passenger is financially responsible for all bookings in their group. You acknowledge and agree that we may change these Terms and Conditions from time to time and that those changes become effective immediately. You agree to be bound by the Terms and Conditions that are in effect at the time of your travel or cancellation, whichever applies. You agree that it is your responsibility to be familiar with these Terms and Conditions and to check back from time to time for any changes.


Disclaimer - Agent for Suppliers

101 Vacations Travel Agency acts solely as an intermediary between clients and suppliers selling travel-related services, or in accepting reservations or bookings for services that are not directly owned or operated by this travel agency (such as but not limited to air and ground transportation, hotel accommodations, meals, tours, cruises). 101 Vacations Travel Agency is an Independent Contractor and is not an employee, agent, or representative of any of these suppliers. All suppliers are independent contractors and are not agents or employees or representatives of 101 Vacations Travel Agency. All travel services arranged by 101 Vacations Travel Agency are subject to any and all applicable laws, regulations, tariffs, and the terms and conditions of any agreement with a supplier. 101 Vacations Travel Agency shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to the Passenger(s). 101 Vacations Travel Agency shall not be responsible for failure to perform any obligation of this contract due to unforeseen circumstances or causes beyond our reasonable control, including but not limited to acts of God (Force Majeure), war, riot, acts of civil/military authorities, social or labor unrest, mechanical or construction failures or difficulties, climatic conditions, criminal acts, fire, floods, disease, epidemics, pandemic, labor strikes or any other actions, omissions or conditions outside the agency’s control and disclaims all responsibility or liability for loss, damage or injury.


Risks of Travel and Release

Passenger(s) acknowledge that travel has inherent risks, including but not limited to accidents, illness, injury, and loss or damage to property. By engaging our services, clients release 101 Vacations Travel Agency from any liability for such risks.


COVID-19 Release

The Passenger(s) expressly acknowledges that naturally occurring diseases and viruses (including, but not limited to, the currently widespread COVID-19) may be present and actively occurring in all environments in which your vacation will take place. You acknowledge the novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. You acknowledge that COVID-19 has made travel uncertain due to government closures and travel restrictions. COVID-19 is extremely contagious and is believed to spread mainly from person-to-person contact (however the exact method of spread remains unknown). You also understand that if you are older or have underlying conditions, you may be more prone to serious infection and death due to COVID-19. As a result of the highly infectious nature of this disease, federal, state, and local governments and federal and state health agencies recommend social distancing, wearing of PPE (including masks), and have, in many locations, prohibited the congregation of groups of people. You acknowledge that exposure to such viruses or disease is an inherent risk of traveling, that cannot be controlled or eliminated by 101 Vacations Travel Agency.

By making a booking at this time, you acknowledge the highly contagious nature of COVID-19 and voluntarily assume the risk for yourself and any minors traveling with you, that you or they may be exposed to or infected by COVID-19 by traveling and that such exposure or infection may result in personal injury, illness, permanent disability, and death. You acknowledge that due to the uncertainty of travel at this time, your trip may be postponed or cancelled or changes may be made to itineraries due to closures of certain sites or activities, for which there may be no refund. You understand that you may become sick before the trip and may not be able to travel and such cancellation will be subject to our cancellation terms below. You also acknowledge that you may become sick during the trip and that your travel plans may change, for which we will not be liable.

You understand the description of the risks due to COVID-19 is not complete and that unknown or unanticipated risks may result in injury, illness, death, or any other loss. You agree that having considered these risks, you, for yourself, and any minors traveling with you, desire to book travel at this time and that you freely and voluntarily assume complete personal responsibility for the risk of exposure, illness, death, delay, postponement, change, and cancellation due to COVID-19, for yourself and any minors traveling with you, even if such injuries or losses occur in a manner that is not foreseeable at the time the booking is made.


You agree that due to uncertainty caused by COVID 19, 101 Vacations Travel Agency has strongly encouraged the purchase of travel protection coverage including cancel for any reason coverage, and that should you fail to purchase travel protection coverage, 101 Vacations Travel Agency shall not be liable to any losses howsoever arising.


You, for yourself, and any minors traveling with you, and on behalf of my and their heirs, assigns, personal representatives and next of kin, HEREBY RELEASE, INDEMNIFY, AND HOLD HARMLESS 101 Vacations Travel Agency, its officers, agents, and/or employees, suppliers, and other participants (RELEASEES), from any and all claims, demands, losses, and liability arising out of or related to any POSTPONEMENT, CANCELLATION, CHANGES, INJURY, DISABILITY, DEATH OR ANY OTHER LOSS you may suffer due to exposure, infection, spread, closure, and travel restrictions related to COVID- 19, WHETHER ARISING FROM THE NEGLIGENCE OF THE RELEASEES OR OTHERWISE, to the fullest extent permitted by law.


Client Responsibility and Travel Documents

Passenger(s) are responsible for providing accurate information, complying with travel requirements, obtaining necessary documents, and adhering to supplier policies and procedures. Passenger(s) are responsible for ensuring that passports and visas are valid for travel and meet destination requirements. Everyone, including children and infants, must have a valid passport to travel internationally (not the Passport Card). Failure to comply will result in denial of boarding, no refund, no exceptions. 101 Vacations Travel Agency is not responsible for passports in any way. Passports are required to be valid for at least 6 months from your return date. Many countries require that your passport has at least two completely blank pages to be valid. Please check on your passport validity. If your passport expires within 6 months of your flight home, does not have enough blank pages, or has any signs of damage, please be sure to get it renewed before your trip to avoid being denied boarding. Citizens of other countries require a valid passport and may also require additional documents. Such persons should contact the consulates of countries to be visited and obtain proper documents before departure. The possession of a required and valid passport and visas is the sole responsibility of the Passenger(s). Passenger(s) assumes sole responsibility to independently confirm all documentation requirements for all passport, visa, vaccination, or other entry and/or travel requirements of each destination. Passenger(s) assumes sole responsibility for, and hereby releases 101 Vacations Travel Agency from any claims or responsibility for any and all damages incurred as a result of Passenger(s) failure to comply with applicable documentation requirements, including but not limited the requirement that all Passengers procure, and have on their person the proper travel documents at all times. 101 Vacations Travel Agency recommends the Passenger(s) consult with the appropriate domestic and foreign governmental agencies for the current document requirements. By agreeing to 101 Vacations Travel Agency Terms & Conditions, you are authorizing 101 Vacations Travel Agency and its Advisors to accept the passenger contract and all terms associated with your reservation as received by 101 Vacations Travel Agency. It is your sole responsibility to secure and/or pay for any and all visas, reciprocity fees, affidavits, immunizations, etc. that are required to be permitted entry into each destination. In some countries, you may be subject to entry (reciprocity) fees and/or departure taxes/ exit fees which will be collected at the airports upon entry/departure by local government authorities. Please note that entry to any country may be refused even if the required information and travel documents are complete.


Booking Accuracy and Legal Names

Passenger(s) is required to verify the accuracy of each legal passport first, middle & last names listed on the invoice and travel documents. It is mandatory that passenger names be identical to the names as they appear on passports, booking, and travel documents. Penalties associated with name changes are the sole responsibility of the Passenger(s). Passenger(s) is required to immediately review all aspects of their booking to verify (but not limited to): passenger names, mailing address, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking receipt. Please notify 101 Vacations Travel Agency immediately if any omissions and/or corrections are needed regarding the booking details. Passenger(s) voluntarily assumes full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions within 24 hours of booking.


Proof of Identity

Passenger(s) must provide valid proof of identity as required by suppliers and authorities.


Passports and Visas

Passenger(s) are responsible for ensuring that passports and visas are valid for travel and meet destination requirements. Everyone, including children and infants, must have a valid passport to travel internationally (not the Passport Card). Failure to comply will result in denial of boarding, no refund, no exceptions. 101 Vacations is not responsible for passports in any way. Passports are required to be valid for at least 6 months from your return date. Many countries require that your passport has at least two completely blank pages to be valid. Please take a moment now to check on your passport validity. If your passport expires within 6 months of your flight home, or if it does not have enough blank pages, please be sure to get it renewed before your trip to avoid being denied boarding. Citizens of other countries require a valid passport and may also require additional documents. Such persons should contact the consulates of countries to be visited and obtain proper documents before departure. The possession of a required and valid passport and visas is the sole responsibility of the Passenger(s).


Vaccination Requirements and Health Related Requirements

Passenger(s) must adhere to vaccination requirements and other health-related regulations imposed by destinations and transportation providers. 101 Vacations Travel Agency is not liable for any consequences resulting from failure to comply.


Other Foreign Entry Rules

Passenger(s) are responsible for understanding and complying with foreign entry rules, including visa requirements, customs regulations, and any travel advisories or restrictions.


Travel Alerts

It is each Passengers’ responsibility to educate themselves on current travel alerts by visiting http://travel.state.gov and/or http://wwwnc.cdc.gov/travel/.

Suggested reference materials for passport, visa, health requirements as well as travel advisories:


For US Citizens: http://travel.state.gov

Western Hemisphere Travel Initiative: http://travel.state.gov/travel/cbpmc/cbpmc_2223.html

US State Department Travel Warnings: http://www.travel.state.gov/travel/cis_pa_tw/tw/tw_1764.html

US State Department Travel Alerts: http://www.travel.state.gov/travel/cis_pa_tw/pa/pa_1766.html

US Center for Disease Control for required vaccinations: http://www.cdc.gov/travel

Visa information for US citizens: http://www.travel.state.gov/travel/cis_pa_tw/cis/cis_4965.html (examples of countries requiring Visas: Australia, Brazil, China, Egypt, India, Russia, & Turkey)


Note that this is not a comprehensive list of reference sites and is provided solely for your convenience. These sites are owned and operated by third parties who may alter the URL and recommendations or requirements at any time without notice.


By offering travel to any particular destination, we do not represent that travel in such destination is safe or without risk. Should you choose to travel to a country that has been issued a travel warning or advisory, 101 Vacations Travel Agency will not be liable for damages or losses that result from travel to such destinations. It is essential that you see your physician before booking your trip and before traveling to make sure that you have taken all necessary health precautions. Some vaccinations require more than one visit with a period of weeks between injections. You should visit your physician at least 6 weeks before departure.


For up-to-date medical advice we strongly recommend that you visit the Centers for Disease Control and Prevention (CDC) travelers’ health page: www.cdc.gov/travel or for non-US citizens, your country’s equivalent. 101 Vacations Travel Agency reserves the right to request health information prior to departure and to preclude any guest that in its sole discretion presents a health risk to themselves or others.


Payments

101 Vacations Travel Agency holds reservations until the deposit due date if a supplier allows. If deposit/payment is not received by 101 Vacations Travel Agency on or before the deposit due date, reservations are automatically cancelled and prices and availability are subject to change. Failure to remit final payments on or before the final payment date will automatically put your booking at risk of cancellation. Please contact us immediately, and in advance of your payment due date, if you will be unable to meet this obligation. Without limitation, Passenger(s) voluntarily holds 101 Vacations Travel Agency harmless for cancellation of any booking for either late payment or declination of a credit card. Payments are only made directly to suppliers and are never made directly to 101 Vacations Travel Agency. Payments are never automatic unless pre-authorized by Passenger(s). We cannot take phone payments, checks, bank transfers, or any other method of payment. While our suppliers do accept major credit cards including Visa, Mastercard, American Express, and Discover, Passenger(s) must provide to us a signed credit card charge authorization agreement. Your authorization is a binding agreement for us to charge your card for discussed purchases, and as such you waive any right to chargeback in the case of cancellation for any cause (excepting fraud), including a Force Majeure event, as defined herein, and agree to refund policies and procedures as outlined in these Terms and Conditions. In the event any Passenger(s) attempts to chargeback, reverse, or recollect a trip payment already made without the authorization of 101 Vacations Travel Agency, we reserve the right to collect all additional costs, fees and expenses associated with such chargeback, reversal or recollection, including, without limitation, attorney fees.


Pricing

Prices and availability quoted by 101 Vacations Travel Agency are not guaranteed and subject to change until the deposit is fully paid. Pricing and availability may change without notice. Passenger(s) agrees that 101 Vacations Travel Agency is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is 101 Vacations Travel Agency responsible for any errors or omissions that may occur as a result of incorrect information from third parties or suppliers. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. You acknowledge this right and agree to hold 101 Vacations Travel Agency harmless for any actions or damages arising from supplier pricing. 101 Vacations Travel Agency reserves the right to charge Passenger(s) for any increase in taxes, fees, or surcharges (i.e. fuel). Passenger(s) acknowledge this right and agree to pay any such additional taxes, fees, and surcharges.


Credit Card Merchant

101 Vacations Travel Agency may process payments through third-party credit card merchants. Passenger(s) agree to abide by merchant terms and conditions.


Exchange Rate Fluctuation

Passenger(s) are responsible for any exchange rate fluctuations that may affect the cost of their trip.


Price Drops

If a supplier drops the price of a trip after booking, we will try to assist you with modifying your package for the new rate if the supplier allows it, or canceling and rebooking depending on the cancellation policy among other variables, and a fee may apply. We do not guarantee any refunds or successful rebooking in the event of a price drop.


Price Increases

Passenger(s) may be required to pay additional costs resulting from price increases imposed by suppliers or changes in exchange rates.


Price Breakdowns

In many cases, we may be unable to provide line-by-line pricing breakdowns. We will endeavor to assist you in understanding the costs associated with your trip, but typically the exact rates involved are governed by confidentiality provisions in our Suppliers’ contracts which we do not have access to.


Revision Policies

Revisions are based on availability, subject to supplier approval, and are not guaranteed. Revisions made after final payment has been made are subject to Cancellation Policies.


Cancellation Policies

Passenger(s) are subject to supplier cancellation policies and may incur fees for trip cancellations. Refunds, if applicable, are determined by suppliers. All suppliers have their own cancellation policies, which apply to your booking. Should a cancellation become necessary, please inform your 101 Vacations Travel Agency advisor immediately in writing by email and request a written confirmation of your cancellation. If you are entitled to a refund, please note that the supplier is responsible for this refund, not 101 Vacations Travel Agency. We are not responsible for a supplier’s failure to pay a refund.


Cancellation by a Supplier

In the event that a Supplier needs to make changes to your confirmed booking or cancel it, if we are notified, we will notify you as soon as reasonably possible thereafter. We will work to secure alternative travel arrangements offered by the Supplier and liaise with you and the Supplier. If the Supplier is unable to offer agreeable alternative arrangements, we will endeavor to obtain and secure an alternate Supplier for your travel. However, we cannot be held responsible or liable for any further costs or expenses because of any changes. We are not responsible for any failure by a Supplier to provide a refund or for any Supplier bankruptcy, insolvency, or inability to perform.


Chargebacks

Passenger(s) agree not to initiate chargebacks against 101 Vacations Travel Agency without first attempting to resolve the issue directly with us. If you attempt a chargeback, reverse charge, or recollection of a payment already made without 101 Vacations Travel Agency’s authorization, 101 Vacations Travel Agency reserves the right to charge you additional costs, fees, and expenses associated with such chargeback, reverse charge, or recollection, including without limitation attorney’s fees and legal costs.


Travel Insurance

Passenger(s) are strongly encouraged to purchase travel insurance to protect against trip cancellations, interruptions, medical emergencies, and other unforeseen events. We have a professional responsibility to recommend the purchase of Travel Protection to protect both you and your vacation. Such plans, at a minimum, should cover Trip Cancellation or Interruption, Cancel for Any Reason, Medical Expenses, Emergency Evacuation/Repatriation, and Baggage. Travel Protection plans can help protect you in the event of loss of non-refundable trip deposits and payments that result from cancellation or trip interruption (due to a covered reason such as injury or illness before or during the trip) and can also help with reimbursement for medical emergency costs (including very costly medical evacuation costs), missed connections and baggage loss. While we may be able to offer some coverage through the tour operator/supplier we use to book your trip, there are other third-party insurance providers for you to consult with. We can provide assistance in obtaining suitable coverage through our partner insurance supplier as well. With that being said, this responsibility rests solely with each Passenger(s) and we advise you to do your research and find coverage that best fits your individual needs. 101 Vacations Travel Agency is limited to advising you of the need for such coverage and is not qualified to answer technical questions about the benefits, exclusions, and conditions of travel protection plans. 101 Vacations Travel Agency cannot evaluate the adequacy of the prospective insured’s existing insurance coverage. If you have any questions about your Travel Protection, please call your insurer or insurance agent, or broker. All claims filed with the insurance provider are reviewed, accepted, or declined at the sole decision and discretion of the insurance provider and not 101 Vacations Travel Agency. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. 101 Vacations Travel Agency cannot be held responsible for denied entry if any Passenger(s) is unable to provide details to authorities of insurance or denial of entry for any reason. Declining travel protection plan coverage could result in the loss of your travel cost and/or require more money to correct the situation. You also acknowledge that without this coverage, there may be no way to recoup any losses, costs, or expenses incurred. If you choose to travel without adequate coverage, we will not be liable for any of your losses howsoever arising, for which travel protection plan coverage would otherwise have been available.


Airfare

Airline tickets are highly dynamic in pricing, highly restrictive, non-refundable, and non-transferable. Modification of passenger names, dates, times, routings, or departure/arrival airports is at the sole discretion of the airline and, if permitted, will likely be subject to a substantial change fee. Passenger(s) is responsible for any such fees.


Flight Check-Ins

Passenger(s) are responsible for checking in for flights in accordance with airline policies and procedures. We recommend arriving at the airport a minimum of 2 hours for domestic flights and 3 hours for international flights. It is advised you check with your specific airline on their check in recommendation and requirements, and allow extra time before scheduled departure. Failure to arrive within your airline's specified time could result in denied boarding.


Force Majeure

101 Vacations Travel Agency is not liable for any failure or delay in performance due to events beyond our control, including but not limited to natural disasters, acts of terrorism, government restrictions, and supplier bankruptcies.


Preexisting Medical Conditions and Persons with Disabilities

Passenger(s) with preexisting medical conditions or disabilities must notify 101 Vacations Travel Agency at the time of booking to ensure appropriate accommodations and assistance can be arranged. 101 Vacations Travel Agency makes no guarantee as to the ability of any accommodations, activity provider, or facilities advertised on its site to meet the special needs of disabled clients. 101 Vacations Travel Agency will offer the best recommendations possible based on specific information provided, however, has no special knowledge regarding the suitability for disabled persons of any portion of any tour or activity offered. For information concerning the suitability for disabled persons for any portion of any tour or other reservation, contact the provider directly.


Food Allergies

If you have food allergies or any similar conditions that may cause you harm during your travel, please advise 101 Vacations Travel Agency in advance of booking. If any Passenger(s) has Food Allergies, each such Passenger(s) acknowledges the possibility of an elevated risk of reactions, delays, or disruption regarding your travel; an has sole responsibility for his or her Food Allergies and for performing all due diligence relating to such Food Allergies prior to, during, and following your travel. You will not pursue credit card “charge backs” relating to Food Allergies.


Claims Deadline and Exclusive Jurisdiction

You agree to present any claims against us within 30 days after your trip ends and to file suit within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. You agree that the courts in Mecklenburg County, North Carolina will be the exclusive jurisdiction for all claims brought by you or us, and you hereby submit to the personal jurisdiction of those courts.


Client Conduct

Each Passenger(s) is expected to act responsibly and adhere to all behavior guidelines established by our local suppliers. We and our local suppliers reserve the right to remove you from any trip if you endanger yourself or others. In any such case, there will be no refund. When you book with 101 Vacations Travel Agency, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly at the time to the accommodation owner, manager, or other supplier. You must indemnify us for the full amount of any claim (also including legal costs) made against us. 101 Vacations Travel Agency is not responsible for any costs incurred concerning a Passenger(s) removed from a vacation/holiday. Passenger(s) agree not to hold 101 Vacations Travel Agency or any of its related entities liable for any actions taken under these terms and conditions. Baggage and personal effects are at all times the sole responsibility of the Passenger(s).


Client Communication and Contract Termination

Our primary goal is to make your travel planning experience seamless, memorable, and pleasant. We understand that every trip is unique, and we pledge our dedication to making your experience the best it can be. However, while we strive to offer excellence in all areas of our services, there are instances where factors beyond our control might affect the planning experience. In such events, our team will do its utmost to rectify any challenges and ensure a satisfactory resolution.


Communication

We believe in open, respectful, and transparent communication with all our clients. It’s essential for both the client and our team to maintain a cordial relationship built on mutual respect.


Unreasonable Demands

While we always strive to accommodate the wishes and requirements of our clients, there may be times when certain requests cannot be met due to logistical, safety, legal, or other constraints. We ask for understanding and cooperation in these instances.


Abusive Communication

101 Vacations Travel Agency maintains a zero-tolerance policy towards abusive, derogatory, or disrespectful communication. This includes but is not limited to verbal, written, or physical forms of abuse. Every individual, be it our advisors or our esteemed clients, deserves to be treated with respect.


Contract Termination

In the event of repeated unreasonable demands or any form of abusive communication, 101 Vacations Travel Agency reserves the right to issue a formal warning to the Passenger(s). Should the behavior persist after the warning, we reserve the right to terminate the contract without any further obligations. Upon termination due to the reasons mentioned above, any deposit or payments made will be subjected to our standard cancellation and refund policy, which may include forfeiture of part or all of the amount paid.


Right to Refuse Service

We reserve the right to refuse service to anyone if the interaction becomes counterproductive to the mutual respect and understanding required for travel planning. We truly hope that such situations never arise, and our commitment remains toward ensuring that your travel experience is as rewarding and stress-free as possible. Your understanding and adherence to this policy will enable us to provide you with the excellent service that 101 Vacations Travel Agency is renowned for.

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